Helping teams do the right research, together
The most successful products and services come from teams who collaborate on research and experimentation. Want to get there? Our coaching can help.
We’ve helped over 60 product teams of all kinds embed best practices for design research, product discovery & innovation
Start-up? Large organization looking to transform? We’ve seen it all – we know what a good research practice looks like, and how to get you there, by adapting our tried and tested toolkit to your needs.
It doesn’t mean losing sight of the urgent work in your backlog. We’re specialists in dual track agile – we’ve helped many a team establish a continuous discovery track alongside their delivery work.
Our services
Discovery coaching
Does your team want to start learning about users, experimenting, and testing bigger ideas? Not sure where to start? We coach product teams – product manager, design lead and tech lead – in getting a continuous discovery track started alongside day to day work.
In weekly coaching sessions, we’ll take a look at your team’s current set up, and you’ll get expert guidance on activities to try at each stage of the product development cycle – and how to master them and make them a habit.
Research leadership
Looking to build a research practice to help with product development and design, or the end to end customer experience? We can help.
We’ll embed an acting research leader in your organization who can help you set up a customer recruitment process, get the team started with the right research, and hire the right people to scale the practice.
Not there yet? Let us coach you on how to get buy-in and funding from your stakeholders.
Product & UX mentorship
Even if you’ve had training in research and innovation, practicing it in the real world can be tricky. Especially if your organization is new to making data-informed decisions.
There’s nothing more valuable than learning from someone who’s been there and knows what’s needed to get to the next level. (It’s how we learned ourselves.)
Get weekly sessions with an experienced mentor who’s put product discovery and design into practice in all kinds of situations. We’ll evaluate your skills and the challenges you’re facing, offer support and guidance, and help you get better.
Workshops
Sometimes all you need to kickstart research and innovation is the right workshop.
We specialize in workshops that bring teams and departments together to align, understand the big picture, and hone in on the biggest opportunities to tackle through research.
We’ll work hard to create a format that’s right for you, whatever your needs and budget. Whether a day-long discovery workshop or a week-long design research sprint, you’ll leave excited about the road ahead, and with a research plan to get there.
Service design
When you’ve got a complex service, learning about your front stage customers and customer-facing products isn’t enough – your backstage internal users, staff and touchpoints are just as critical.
Collecting insights from all directions and mapping out the current state of your service may seem daunting, but it doesn’t have to be. Let us help you establish service design in your organization. We’ll embed an experienced service design leader to coach, establish best practices, and teach by doing. You’ll be left with an understanding of what parts of your service are ripe for innovation, and better international relationships.
New proposition development
Great ideas can come from anywhere. If you’re an early stage founder with a hunch that you’ve landed on something great, and are wondering how to get from idea to launch, we can help.
Consider us your mini startup incubator. We’ll take you back to square one to validate your hunches, bringing in data to inform direction and create a proposition that not only stands out but solves real problems and hooks customers. We’ll help you prototype and test it in the real world with minimal funds and effort, and tell the story of your proposition to would-be customers and investors.
Andrea Jezovit
Who we are
Andrea is a product and UX leader and consultant who’s helped over 60 agile and cross-functional teams embed best practices for product strategy, discovery, and design research. She’s led research, and the design of successful products and services, for large orgs across London, UK, and Toronto, including Guardian News & Media, Just Eat Takeaway, Scotiabank, Eurostar, Aviva and Springer Nature. She’s coached startups and founders as an independent consultant and while on staff at Mint Digital.
“Andrea came on board to research and design a range of cutting edge products that delivered beyond expectations. She was incredibly adept at winning the confidence of stakeholders, driving customer-focused visions and serving business goals every step of the way. Andrea always ensured that the products were underpinned by solid design thinking and this shone through in every aspect of her work.”
— Natalie Moser, Head UXD, Eurostar
Contact Us
Tell us a bit about who you are and what kind of help you’re looking for. We’ll be in touch as soon as we can to book you in for a free consultation.